Shipping and Returns
Delivery and Returns
Our Standard delivery timescale is 3-5 working days if not quicker for orders within the UK. Pro Ponies UK cannot be held responsible if items are delayed in the post due reasons out of our control. If you receive a damaged parcel please inform us within 48 hours of receiving by email to email@example.com.
International delivery times can vary depending on destination. We will aim for parcels abroad to take 5 working days, but at times can be a lot quicker.
We hope that you love your items but if the item doesn't fit or you wish to return we will give a full refund minus postage costs. Items must be returned in perfect condition with all tags in tact as they were when you received them and within 28 days of purchasing.
No refunds will be made after 28 days.
Please send returns to:1 Keepers Cottages
Personal arrangements must be made for returning products to us and at your own cost, unless the item is faulty. We recommend customers that they obtain proof of postage and cost as the items are your responsibility until they reach us.
If you are returning items from outside of the UK and Europe please make sure the form is completed correctly and that you tick the returns paperwork form for customs. Failure to do this can result in further charges, which the customer will be liable for.
Any queries contact us at firstname.lastname@example.org